We deliver to Estonia, Latvia, and Lithuania
Price – 2,99€
Convenient, fast, and weatherproof.
SmartPOST parcel machines are located all over Estonia. Once the parcel has arrived at the destination parcel machine, an SMS with the code to receive the parcel will be sent to the mobile phone number listed in the order. After that, all you need to do is to go to the SmartPOST parcel machine and enter the code received in the SMS on the touch screen display of the parcel machine. This will open the right locker door and the parcel is yours!
Locations and opening hours of the parcel machines
Loading times of the parcel machines
Price- 2.99€ for parcels delivered within Estonia; 7,90€ for parcels delivered to Latvia; and 8,90€ for parcels delivered to Lithuania
Largest parcel machine network in Estonia, open 24/7.
Omniva parcel machines are located outside and are therefore accessible any time of the day, including early in the morning or late at night. It is an easy option for those who come to collect their parcel by bike, with a baby stroller or a dog. Collecting the parcel is simple and takes no more than 15-30 seconds. You can expect the parcel within 1-3 work days. Delivery times for Latvia and Lithuania vary.
Receiving the parcel
As soon as the parcel has arrived at the destination parcel machine, an SMS with all the necessary instructions on how to receive the parcel will be sent to the phone number listed in the order. Then, you need to go to the respective parcel machine and enter the code received in the SMS on the touch screen display of the parcel machine. This will open the right locker door and the parcel is yours! The parcel needs to be picked up within seven days from its arrival at the parcel machine.
Locations of the parcel machines
https://www.omniva.ee/private/map
Price – 2.85€ for parcels delivered within Estonia; 4,90€ for parcels delivered to Latvia; and 6.00€ for parcels delivered to Lithuania
Would you like to receive the parcel without leaving the house? Then DPD courier service is the right choice!
DPD courier service for parcels delivered within Estonia – 5,50€. Purchases made on working days (Monday to Friday) are expected to arrive within 1-2 working days.
DPD courier service for parcels delivered within Latvia – 8,20€, and Lithuania – 8,50€. Purchases made on working days (Monday to Friday) are expected to arrive within 3-4 working days.
Lush Foorum Center
Price – Free
Collect your order straight from our store. The store is located in Foorum Center (Narva mnt. 5, Tallinn, Estonia). Orders can be collected within one day. The store is open Mon-Fri 10:00 – 20:00 and Sat-Sun 10:00 – 18:00.
Due to an influx of orders, you may experience shipping delays. Orders made on Friday afternoon, will be proceeded on Monday.
During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
Don’t be worried if your tracking number says that it has no information yet: it can take at least 12 hours to activate on the carrier’s end. Due to a high volume of orders, shipping carriers may take even longer to activate the tracking information and unfortunately we have no control over this part of the process.
When it is activated, just click the number to track your package’s progress.
Once your order is shipped, you may experience delivery delays. We apologize for the inconvenience and we thank you for your patience and support. If you want more specific information once your order has left our door, please contact the carrier directly.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
We do not normally accept order cancellations or changes once an order has been processed.
Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions, reach out on [email protected]
The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.
Reach out to our Customer Care team immediately. We’ll make every effort to change the address information as long as your order has not yet been processed or shipped.
Unfortunately no. Once you have checked out, we’re not able to change the payment method on the order.
Unfortunately no. Once you have checked out, we can’t change the email address attached to the order, but please contact our Customer Care team and they’ll be happy to provide you with your order information.
Reach out to our Customer Care team immediately. We’ll make every effort to change the address information as long as your order has not yet been processed or shipped.
If you received a gift and do not know who sent it, we’re happy to help. Please reach out to our Customer Care team and provide the order information found on the slip in your box so that we can best assist you.
Yes, Estonian Lush webshop delivers to Latvia and Lithuania. Shipping takes 2-3 days. Information can be found on our website: https://lush.ee/en/delivery-information/
We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.
Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there’s always a risk that they’ve come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product’s ingredients list before use.
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly “fragrance-free”, we would have to introduce more synthetics, which isn’t the direction that our company wishes to take at this time.
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.
All of our potted and bottled products have a sticker on the side that gives you both the date it was made as well as the date by which we recommend you use it. Our soaps and naked products are good for up to 14 months after the date they are made, and we always try to get them to you as fresh as possible. Fresh face masks (sold in the fridge in-store) don’t contain any preservatives so they need to be kept refrigerated and expire within one month.
To minimize the need to purchase many different sizes of containers for each of our products, we store just a few sizes and fill the containers based on weight instead of volume.
Yes! When you bring back five clean Lush #5 plastic pots (black or clear) to our stores, you can exchange them for a free fresh face mask. The pots go to our recycling partners in Vancouver and Toronto where they’re recycled into new pots for our products.
You can choose any of the fresh face masks available at that particular store location. Fresh face masks are the ones kept in the fridge. The ones kept on store shelves are not included in the free fresh face mask offer.
If you are having difficulty placing an order online, or experiencing other problems with the website, contact [email protected]
If you have forgotten your password, reset it here. Be sure to enter the email address you used to set up your account.
Yes! Lush gift cards are available in denominations from 5EUR to 50EUR and may be redeemed online, by telephone, or in Lush retail stores. Gift cards are delivered to the recipient via Ground (EUR2.00 charge) or Priority (EUR4.00 charge). For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
Masks are no longer required at any Lush store locations, but everyone who wants to wear one is welcome to do so.
We very rarely have discounts, sales or promotions. But, when we do, we keep them open to all rather than requiring a special code. We have used promo codes in the past, but have no active codes available at the moment. We also have no place to enter a code during our checkout process.
Some of our previous codes have popped up on user-submitted coupon sites. Sadly, we cannot honor expired promotions but we highly recommend signing up for email as the best way to stay up-to-date on any upcoming offers.
Members of the media can contact our Public Relations department at [email protected]
Lush is only able to offer products, gifts or event sponsorship to our current Charitable Giving partners. Our Charitable Giving program supports small grassroots organizations working to reform the root causes of environmental, animal protection and human rights issues. Although we strive to help as many organizations as possible, we currently don’t have the capacity to fund sponsorships, scholarships or personal fundraising initiatives. If you wish to learn more about the organizations we support, please view our funding guidelines and current partners.
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